This section lists known problems, work-arounds, specific download links and other product-related information. The information listed here is intended to help you solve specific problems and to notify you of product limitations, updates and more.
In its very essence, this section is designed and maintained to make your life easier.
For specific support questions, please contact our support team at +1 (610) 849-0186 or send an e-mail to
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. Our hours for telephone support are 9:00 AM to 5:00 PM EST.
As always, we prefer receiving non-emergency support questions via e-mail.
At the time you call, please have the following information available:
- Unit Serial Number
- Unit Type
- Unit Image or Firmware Revision (visible in setup screen)
- Server OS
- Version or Revision
- Exact Problem description
If you contact us by e-mail, you need to include the above information together with your company name and address in the body of the message.
If any of this information is missing, we may not be able to provide support. | | List of all current Product Versions:
Current SmartClients (released 3/2010) - CXC, NETiON, FLEXiON, EPSiON: Version 7.0, Package Release 1.2 Build 19
Older SmartClient Series (prior to 2010)
- CXC: Version 7.4.14 (no further development)
- NETiON: Version 4.2.3 (no further development)
- FLEXiON: Version 3.4 (no further development)
- EPSiON: Version 3.4 (no further development)
SmartServer
- DATiX: Version 1.7.0 (no longer available)
Known Problems: None reported at this time. |